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Pipe running along an exterior yellow wall
Exterior pipe exposed to the cold.

Home service

Aisle 5 · Emergencies

Frozen pipe thawing for North York homes

A frozen pipe is a burst pipe waiting for the thaw. Getting it open slowly and watching for leaks is the whole game.

  • We start at the shut-off valve and the open wall
  • On the van: moisture meter and thermal camera
  • You see the broken part before you hear a number
  • Every fixture on the run tested before we leave
  • Licensed and insured (details on the call)
  • Price agreed before work starts
  • North York and next door

How to tell

  • One tap gives nothing or a trickle on a bitter morning
  • Frost on a bare pipe in a crawlspace or garage
  • The hose bib line or a kitchen on an outside wall is affected first
  • Toilet tank refills very slowly

Where it freezes

In North York houses, the usual spots are kitchen sink supplies on an exterior wall, pipes over a garage, lines under a bay window or a cantilevered floor, and the water service where it enters through a shallow spot near the front step. Side-splits are known for this: a pipe runs through the floor over the garage, with only a thin layer of insulation below it.

In North York houses, the usual spots are kitchen sink supplies on an exterior wall, pipes over a garage, lines under a bay window or a cantilevered floor, and the water service where it enters through a shallow spot near the front step.

From the counter

What we do

  1. Shut the main if there is any chance of a split.
  2. Open the affected tap so melted water and steam have somewhere to go.
  3. Locate the cold section by touch and with a thermal camera.
  4. Thaw with warm air or a pipe-thawing machine, working back from the open tap.
  5. Restore pressure slowly and watch every joint along the line.
  6. Repair any split, then insulate or reroute the run.
No open flames. A torch on a frozen pipe inside a wall is how house fires start. A hair dryer is fine for an exposed pipe; nothing hotter.

Stopping it next winter

Insulate pipes in cold spaces, seal drafts where they enter the house, keep cabinet doors open on the coldest nights and let a thin stream run from the at-risk tap. For a run that freezes every year, moving it to an inside wall is often worth it.

Questions

Should I leave taps dripping overnight?

On a known problem line during a deep cold snap, a pencil-thin stream helps. It is not needed on every tap.

My water service froze underground. Who fixes that?

A freeze past your property line is a 311 call. If it is on your side, we can thaw it from inside.

How the job runs

  1. You callDescribe what is dripping, backing up or cold, and the cross streets.
  2. We ask questionsAge of the building, pipe type if you know it, where the shut-off is.
  3. We open it upTrap off, clean-out open or wall cut: find the actual fault before quoting the fix.
  4. We test itOpen each tap on that run, watch the joints dry and show you what came out.