Real emergencies
- A pipe spraying or a ceiling dripping that will not stop
- Sewage coming up through floor drains or tubs
- No water to the whole house
- Water heater leaking heavily from the tank
- Only toilet in the house blocked and overflowing
First moves
| Problem | Shut this |
|---|---|
| Supply pipe leak | Main shut-off at the meter |
| Toilet overflowing | Stop valve behind the toilet |
| Water heater leaking | Cold feed valve above the tank, plus its gas or breaker |
| Sewage backup | No taps, flushes or laundry at all |
The emergency visit stops the water and restores service. Bigger work, like replacing a lateral or a tank, is quoted once the house is safe.
From the counter
What to say when you call
- Where the water is and whether it is clean or sewage.
- Whether you managed to shut the main.
- Your cross streets and parking situation.
- Whether anyone in the house is vulnerable to cold or has mobility needs.
That lets us send a plumber carrying the right kit, whether that is a drum machine for a backup or pipe and fittings for a burst line.
Cannot close the main? The City of Toronto can shut the water at the curb. Call 311 and tell them it is an emergency.
After the immediate fix
The emergency visit stops the water and restores service. Bigger work, like replacing a lateral or a tank, is quoted once the house is safe. We will not push you into a big job at two in the morning.
Questions
Is a night call priced differently?
Ask on the phone. The call-out terms are spelled out before a van leaves.
Who do I phone first, the insurer or you?
Water off comes first. Phone the insurer after, with photos from before and during the cleanup.
How the job runs
- You callDescribe what is dripping, backing up or cold, and the cross streets.
- We ask questionsAge of the building, pipe type if you know it, where the shut-off is.
- We open it upTrap off, clean-out open or wall cut: find the actual fault before quoting the fix.
- We test itOpen each tap on that run, watch the joints dry and show you what came out.